8 Ways To Deal With A Difficult Customer

 

 

All businesses have their fair share of difficult clients, and most often you have to deal with these clients on the phone. In this post, we discuss how to deal with those difficult clients over the telephone.

  1. Listen to Them

This is crucial. When you really listen to your callers and what they are telling you, you show concern while also gaining insight into the issues they’re having so you can in turn find the right solution. Try to avoid talking over your customers.

  1. Offer Validation to Callers

Often, the person getting mad at you on the phone just wants you to understand that they’re upset for a valid reason. Don’t talk down to your customers, rather let them know you understand and you are going to find a solution. Often, your staff may be hurried or stressed and unable to provide calm validation. This is where the help of a call answering service can be the ideal solution. The service can not only ensure the calls get to the right people, but can also handle your callers calmly, professionally, and offer them the time on the phone they need.

  1. Always Be Pleasant

Take the time to practice your tone of voice. The more experience you have handling clients, the more proficient you will become. Try to train yourself to maintain a calm and pleasant tone, no matter what the caller may be saying to you.

  1. Discover the Root of the Issue

As you are listening and gathering information from your caller, you can begin to determine what the root of the issue may be, and this is vital. Once you have figured out the root cause, you can solve the issue and end the call on more positive terms.

  1. Offer Several Solutions

Always express an apology for the problem the caller is having. But, you can’t keep apologising. Give your caller a single, clear solution if there is one, but aim to offer a variety of solutions for a difficult issue so that the caller can decide for him or herself how they want to proceed. We all like to have options.

  1. Try Not to Keep Your Customer Waiting

If it’s possible, try to back avoid placing your caller on hold as this is likely to irritate them even more. If you do need to check something in order to find a solution, try to do so while they are on the line, if you can.

  1. Always Be Honest

It’s only natural when we’re being yelled at to tell the caller what they want to hear and try to get off the phone quickly. If you can’t figure out what the issue is, he or she is only going to keep calling or take their business to your competitor. The caller needs a valid solution, so tell them what you know, be clear and honest and if you don’t have a solution, say so. Just be sure to reassure them that you will find an answer for them.

  1. Show Empathy

Even if the person is a complete stranger, and you’re not personally involved with the issue, you can still show them empathy and help to calm them down.

A difficult caller is a difficult situation. Use these tips to deal with your next difficult customer.

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Five Simple Rules to Become Save Your Trading

 

 

People are so much biased with the profit factors of the Forex market, they hardly pay any attention to risk management policy. The new traders in the United Kingdom always open high leverage trading account and trade with big volume. Taking a huge risk at the initial stage might help them to secure some big winners but ultimately they blow their trading account on few poor trades. Money management is the most important thing that you need to learn as a currency trader. Though we can access to the retail trading industry within a blink of an eye this doesn’t mean becoming a profitable trader is very easy. Today we will give you five simple tips which will help you to protect your investment in the Forex market.

Trade with low leverage

Leverage trading is only for the experienced professionals. Being a new trader you should never trade with a high leverage trading account. The novice traders should always focus on the conservative way of trading. Instead of making a profit, they should look for opportunities to learn currency trading profession. You can also start learning currency trading by using the demo trading account. Forex trading account UK will give you the perfect guideline to trade the market.

Develop a simple trading system

Keeping your trading system simple is one of the easiest ways to protect your trading capital. The complex trading strategy will never help you to make money in the retail trading industry. Instead of using the indicators based trading system, try to learn price action trading. Price action trading is based on the Japanese candlestick pattern and it will help you to execute quality trades at the key support and resistance level.

Trade with the market trend

When you are trading CFDs, you have to consider the long-term market trend. Trend trading is one of the easiest ways to protect your trading capital from the wild swings of the Forex market. In order to find the market trend, you must trade the market in the higher time frame. Some novice trader’s often complained higher time frame trading is extremely boring. You have to develop strong patience to deal with such market conditions. Unless you have complete control over your emotions, you should never focus on the lower time frame. Try to trade like a sniper and focus on the best trades in favor of the market trend.

Do the fundamental analysis

Those who don’t focus on the fundamental factors of the market are always losing money. If you consider the experienced traders in the UK, you will never find a single trader trading the market with technical data. Your trading strategy must be equipped with technical and fundamental factors. Unless you know these two form of market analysis, making money will be very hard for you. So how do you learn fundamental analysis? Learning the fundamental factors of the market is really easy. You have to know about the high impact scheduled news and it will help you to make money in the long run.

Trade with confidence

Those who start their career without any confidence can never master currency trading profession. Confidence is one of the key ingredients to making money in the long run. In order to develop the strong confidence, you must learn about the three major form of market analysis. If required take some professional trading course so that you can learn from the experienced traders. Making money in the Forex trading industry is one of the most complex tasks in the world. But once you know the proper way to trade the market, you will have no financial crisis. As a full-time trader you must have a financial backup for at least six months or else it will be really hard for you to deal with your losing trades. And under no circumstances, you should trade the market with high risk.

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Four Essentials Things Every Forex Trader Should Know

 

 

The world is changing fast and people are working hard to secure their financial freedom. Leading a perfect life has become extremely hard due to the global economic crisis. However if you can manage to master the art Forex trading, you can easily lead your dream life. Becoming a professional trader in the retail trading industry is not all easy. You might have a huge amount of money to trade the financial instrument but this doesn’t mean you will be a successful trader. You have to learn the basic elements of the Forex market and develop a simple trading system. Unless you have a precise understanding of the retail trading industry, you are most likely to lose money. In today’s article, we will give you four amazing tips which will help you to become a better trader.

Invest some money in paid education

Majority of the retail trader’s start their trading career without having a precise knowledge about the Forex market. They are constantly taking a risk and trading the market with emotions. If you want to see yourself as a profitable trader, you must work hard to learn the basic elements of the market. The best way to learn Forex trading is to get help from the expert traders. The expert traders will give you a clear guideline to the trade the market. But finding a professional trader is very hard. You have to spend some money to get yourself admitted into a professional Forex training course. But this doesn’t give you the guarantee of making a profit. You have to work hard and develop a strong basis to deal with the complex price movement of the financial instrument.

Become a long-term trader

Long-term trading is one of the best ways to minimize the risk exposure in the Forex market. If you look at the most advanced Forex trading tips, you will definitely notice long-term trading strategy is widely used among the expert traders. Being a long-term trader you must exhibit an extreme level of patience. At times you will often have to wait for weeks to find the best trade. It’s true, if you focus on the lower time frame, you will get many trade setups but what about the quality? Most of the time the short time frame traders have to face a huge loss. However if you can learn multiple time frame analysis, you can easily filter out the false trading signals.

Maintain a trade journal

You must maintain a trading journal to become a profitable trader. Those who are comparatively new to the trading industry, always trade with emotions. But emotions have no place in the investment world. You have to gain complete control over your emotions and the best way is to follow a trading journal. At the initial stage, following the trading journal will be a little bit hard but if you focus on the long-term market trend, you can dramatically reduce the risk exposure. During the weekend you can easily assess your trade history and find the weakness of your strategy.

Limit your risk exposure

Becoming a successful trader is very hard. You have to trade with managed risk or else it will be really hard for you to make money. The new traders are always trading with a big lot to secure big gains. But this is not the professional way to trade the market. You have to limit your risk so that few losing trades doesn’t cause an emotional breakdown. Trading is all about probability. It’s very obvious you will have to face losing trades even after following all the basic guidelines of investment. But following the proper money management technique will help you to protect your trading capital. Be more concern about your investment and you will be able to protect your trading capital regardless of the market conditions.

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How To Select The Perfect Outboard Motor For Your Boat

The outboard motor is the powerful force behind your boat and without it, your powerful vehicle becomes like any other rowboat. Maybe you’re in the need to a brand new outboard motor and if that’s the case, you’ll know how much they cost.

It’s a pricey yet powerful object that can give your boat the extra horsepower you crave. However, as the price is usually high, it’s important to treat the decision cautiously and approach it with thought. This article will therefore help you gain access to the top ways you can determine a particular outboard motor is the best option for your boat.

For example, if you equip a small boat with an 80-horsepower motor, it could potentially be dangerous. It’s important to consider all the relevant factors before going in for the kill. Still searching for the perfect motor? You can discover top of the range Mercury outboard motors from BBMS Swanwick. 

Top Tips For Purchasing The Perfect Outboard Motor

  1. Know the size

Choosing the right size motor for your boat is one of the first things you should consider. Your boat will come with essential information such as the capacity plate. This vital bit of information lets you know the boat’s horsepower limit and how much weight your boat can allow. This is often established by coastal guards and it’s very important to follow for safety measures. So, if you haven’t already, discover this crucial information so you don’t end up overpowering or sinking the motor.

On the other hand, you’ll want to not underestimate the horsepower. You should have what the boat can handle. This will ensure you can operate it smoothly and manoeuvre through the water with ease.

  1. Consider efficiency

Remember, smaller outboard motors may not sound as fancy but they do consume less energy. Being more efficient and easier to handle, they also cost less. So, if your boat can handle it, try and opt with the smaller motor. However, you can always increase if you find it too slow. Another great thing is that the smaller the engine, the quieter the boat will run!

  1. Think about shaft length

An important factor is to choose the correct shaft length for your boat. You will be able to tell which size it should be from how small or large the boat’s transom is. This is another factor that will keep your boat stabilized as it moves through the water. Moreover, it is another crucial part of safety. You can measure this yourself with a measuring tape.

  1. Consider the features

Thinking about the motor’s features is a great starting point. Each outboard motor comes with a special range of features such as electric starts, power tilts, thrusts and more. These features can make operating the boat much easier and give you more room to play with the boat.

Take note of the points we’ve discussed and rest assured you’ll be able to pick the right outboard motor.

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Virtual Reception Solutions for Medical Clinics

Virtual receptionists are currently being used globally, and when you consider how they can help a business, it isn’t at all surprising. Whatever the industry or location, having someone to answer every call professionally is absolutely essential, and with a medical clinic, the need is just as important, if not more so. It’s a sad fact of life that unanswered calls equal lost business opportunities, and for a medical practice, this could literally be the difference between life and death, not to mention the amount of new business a potential client might have brought with them, had their initial call been answered.

Typical Scenario

When a patient arrives at a clinic, the first stop is the reception desk where their details will be given and the receptionist will then search for their file, which, of course, takes time. Add to that the fact that there are many patients waiting for the same reason and you have a scenario where the poor receptionist simply cannot cope. No one has more than one pair of hands and dealing with a person face to face takes precedent over a call, and this is exactly the reason why a clinic needs the services of a virtual reception provider.

How does a Virtual Receptionist Service Work?

Digital technology allows for the person answering the phone to be located anywhere in the world, and as soon as a call comes in, the professional receptionist answers on the client’s behalf. The receptionist would be fully briefed on the client company’s business and will answer any call within 5 seconds which effectively means that no call will ever be missed. Image is pretty much everything in business, and with a courteous and professional response for every call, the business owner can be confident that their customers are always impressed with the very high level of service. Refer to an excellent article that highlights the benefits of using a virtual receptionist for all your business calls.

Booking Appointments

The vast majority of incoming calls at a medical clinic would be to make an appointment, and with a cloud based weekly schedule, the virtual receptionist can easily do this without having to refer to the clinic, as updates are instant. It is normal for a patient to save all their questions for the medical practitioner, which means the virtual receptionist doesn’t need to be too knowledgeable regarding medical procedures.

Highly Competitive Industry

The medical care industry is highly competitive and if a person calls a clinic and does not get an instant reply, they are likely to Google search and simply call another clinic, and you would never know that you are losing business. Enlisting the help of a virtual receptionist provider will ensure that you never lose business due to an unanswered call, and with a cloud based calendar, the virtual receptionist can take bookings with confidence.

It might be that there are only certain times when your receptionist had her hands full, and by setting up a call overflow answering service, your regular receptionist can answer the majority of calls and only use the service when things are busy, which means you are only paying for the service when you actually use it.

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Is an Expensive Bespoke Suit Worth It?

 

 

Some people don’t understand why there are those who would rather spend lots of money on a very expensive suit when there are off-the-rack suits that are way cheaper. The idea of wearing a bespoke suit has been really popular for a long time. It might cost a lot of money, but the type of suit that is created is way different from regular suits that are available at a lower cost.

When you choose a bespoke tailor, you are guaranteed quality results. This person has years of experiences in the business. They have an educated eye and can immediately see issues regarding measurements and details. They will see to it that the results are flawless. If this means adjusting several times, they will.

The process begins by choosing the fabric to be used for the suit. You can also provide the other details that you want, like the buttons to be used and the number of pockets in the suit. You can even come up with unique patterns.

The best part is that you will get measurements several times throughout the process. The first set of measurement that you will have will then be modified later after trying on the suit if it doesn’t look good on you.

The only downside is that you must be willing to wait. The tailor won’t release the suit until everything is perfect. If you are planning on wearing a bespoke suit for a special occasion, you must have it done weeks in advance so that it will be made in time for the event.

Overall cost

A bespoke suit alone is already costly. This is not the only expense you will have though. You still need to travel back and forth to the shop just to fit the suit. You will go back several times depending on the adjustments that have to be made. If the tailor does not live in your city, you might have to consider this before choosing a tailor. You will spend more on top of what you have already spent for the suit. The good thing is that unless you are satisfied, the tailor will not stop doing adjustments.

Are cheaper suits better?

From a financial standpoint, you could go for off-the-rack suits that are way cheaper. However, there is no guarantee that you will get something you will enjoy. The suit might not be made from quality fabric. It won’t last as long as you would have wanted. The buttons are usually made from plastic and they are not hand sewn on the suit.

You must also be content with whatever is available the moment you visit a store. You cannot complain that there is no specific size that fits you perfectly. Department stores find ways to sell these suits at a lower rate. If they have to sacrifice quality or design, they will. The worst part is that there is a good chance that the suit you are wearing is similar to someone else’s. Bespoke suits, on the other hand, have unique patterns as they are made from scratch. There is a complete guarantee that what you get is top quality.

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What Is Timeless’ Best Anti-Wrinkle Product?

 

 

Where do wrinkles come from?  Of all the embarrassing questions kids can ask you, how will you answer this one?  The other shoppers looking for anti-wrinkle serums in the drugstore probably don’t have an answer, either.  In his Just So Stories, Kipling addressed where the elephant got its trunk, but not where it got its wrinkles.  Everyone, including customers of Timeless Skin Care, wants to avoid wrinkles, but rarely do we think about where they originate.

It Starts with the Sun

The sun can cause wrinkles in two ways: First, the more times the earth revolves around it in your lifetime, the more vulnerable you are to wrinkles.  Second, sun exposure when you are young can cause wrinkles later in life.  To protect against the first scenario, you can use skin care products that help build collagen.  Timeless Coenzyme Q10 serum is a good choice for this purpose.

Antioxidants Protect Against Sun Damage

Antioxidants can help protect your skin from the oxidative stress caused by sun exposure.  Timeless vitamin C and E serum should be your first choice for skin protection.  The serum also has ferulic acid, which makes the vitamin C and E in the serum more effective.

As far as anti-wrinkle properties go, vitamin C is a double whammy.  Not only does it protect against oxidative stress, it also helps build collagen.  Therefore, a Timeless serum with vitamin C is a good choice even if you do not live in a sunny climate.

Wrinkles are a fact of life that almost no one wants to address.  The best way to avoid them is by building collagen and preventing sun damage.  You can protect your skin by wearing sunscreen and Timeless Skin Serums.  The vitamin C and E serum offers you the best protection.

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Why Every Business Needs an Employee Incentive Program

 

 

Top talent is an important asset for any business. If you want to take your business to new heights, you ought to hire top talent. However, many business people tend to forget that hiring efficient workers isn’t enough and they must take steps to retain them. If you don’t value your employees they won’t take time in grabbing a more attractive opportunity where their efforts are appreciated.

You can introduce different incentive programs for your employees. Let’s take a look at some common ways that are adopted by many businesses around the world:

  • Profit Sharing –Some businesses reward their top tier employees by giving them a share in the profits of the company. It promotes a sense of ownership and employees focus more on working for the growth of the business.
  • Retention Bonus –You can celebrate work anniversaries of your employees and reward them if they stay with the business for many years.
  • Cash Bonus –Many businesses appreciate the hard work of employees with cash when they achieve certain targets.
  • Stock-Based incentives –Stock-based incentives prove to be most effective in retaining employees on long-term basis. Since they have financial interests, they’re less likely to leave the job.
  • Training –You can arrange regular training sessions to assist employees in improving their skill set.
  • Flexible Working Hours –You can introduce flexible working hours and remote working hours to facilitate your employees. Paid time-off can also help them relax and they’ll be charged when they return to work.
  • Travel Bonus –Travelling opportunities can encourage your employees like nothing else.

Benefits of Employee Incentive Programs

Many businesses don’t introduce employee incentive programs, fearing that it can affect their finances. However, these programs are extremely beneficial. Let’s take a look at the major reasons why staff incentives and rewards should be added to business model:

· Employee Retention

Employee reward programs can play a major role in employee retention. Create an environment where they feel comfortable and valued. If your employees feel that their efforts go unappreciated or their compensation is below market average, they would gladly grab any opportunity that comes up. With an effective reward strategy, you can convince your employees into keeping their jobs for long.

· Increase Productivity

Introduce Power2Motivate of your employees. Knowing that they’ll get some amazing rewards, they’ll do their best to achieve targets. It encourages employees to put in their efforts for the growth of the business. However, make sure the objectives and goals are practical and your staff isn’t overworked. If you set expectations too high, your employees will lose motivation in no time.

· Healthy Competition

Employee incentive programs promote a healthy competition among your workers. Since every employee gets rewarded on the basis of individual performance, they won’t feel threatened by the achievements of others. This will also promote a culture of teamwork.

In conclusion, employee incentive programs have become a necessity these days. It helps you attract talented staff, retain your top workforce and expand business.

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How To Discover Her Engagement Ring Size

So, you’re ready to buy the engagement ring. You’ve been saving up, you’ve done your research and you know exactly what you want to present to her. There’s just one thing holding you back – you don’t know what her ring size is.

Here are a few tactics for getting her ring size to create the perfect proposal.

  1. Borrow one of her rings

This is probably the easiest way to find out her size without your beloved even knowing about it. Seek out one of her current rings and borrow it for a little while. If you would like the proposal to be a surprise, find out where she keeps her jewellery and try to pick a time when you’ll have enough to time get the ring without her seeing.

Make sure it’s a ring that would fit her ring finger, though. That’s because the dominant hand is often a little larger than the less dominant hand.

  1. Ask friends and family for help

Getting help can be an easy way to find out her ring size before shopping for engagement rings from UK jeweller Serendipity Diamonds. There’s every likelihood that your partner has discussed engagement rings and sizes with her friends or family. Maybe they’ve even tried rings on together, so her nearest and dearest may have a good idea of her ring size.

  1. Sneak the topic into a conversation

This is a tactic that requires a little skill. If you think you’ve got it in you to sneakily ask her about her ring size without giving your plans away, go for it!

You can really get creative with how you bring the topic up, too. For instance, ask her what her ring size is and tell her it’s because you want to buy a ring for your sister or mother.

  1. Compare hers and your finger sizes

Take a good look at the size of her fingers compared to your fingers. This is an easy one – when you’re holding hands or being affectionate, inspect her hand – she won’t think much of it. If you want to, you could even secretly try on her rings to see if they fit any of your fingers and then head to a jeweller to get your finger measured. There is room for mistakes with this one, so try to be as accurate as you can.

  1. Just ask her!

While the whole point of your mission may be to find her ring size in secret to create the perfect surprise proposal, sometimes, you may just to straight out ask her. Today, modern couples tend to be a lot less secretive about proposals. There are often plenty of conversations that happen leading up to the engagement. So, it might make sense to just ask her ring size the next time the topic comes up.

This doesn’t mean you can’t keep the proposal a secret. You could discuss the engagement, get on the same page about the ring and her finger size, and then keep the details of your proposal top-secret until it’s time to pop that special question.

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A Guide to Help You Figure Out Your Figure

 

 

To dress well for your body shape, you first need to figure out what it is. Trust us when we say that you shouldn’t just guess. After all, everyone knows that mirrors can be deceiving.

First, get your measurements

Grab a tape measure and start to measure the parts of your body that will determine what shape you are.

Shoulders: This measurement might be tricky to do alone, so it’s probably worth asking a friend to help. The measuring tape needs to be placed at the tip of one shoulder and wrapped around the back of your body like a shawl until it meets the same shoulder. This will measure the widest circumference of your shoulders.

Bust: Standing up straight, wrap the measuring tape around your back and across your breasts. When doing this, make sure that you pull the tape as taut as possible without changing the shape of your breasts.

Waist: Wrap the tape around the smallest part of your waist so that it goes around your back and meets above your belly button. 

Hips: Holding the tape at one hip, just below the hip bone, keep the tap flat and wrap it around the largest part of your bum to your other hip.

What shape are you?

Now that you’ve got your measurements (we hope you didn’t cheat!) you’ll be able to use these numbers to determine the shape of your silhouette.

  • Triangle

If your hips are more than 5% larger than your shoulders or your bust measurements, you’ll be a triangle shape. To create a visual balance, try and wear clothes that make your hips look broader and create the illusion of a waist with a wide belt.

Avoid clothes that make you appear broader on the top such as halternecks or Bardot straps, any styles that will extend your shoulders such as shoulder pads, or bold patterns on top.

  • Hourglass

If your shoulders and hips are around the same size and you have a very defined waistline, you have an hourglass figure. Wear clothes that are shaped and fitted to follow your body line and bring attention to your shoulder and neckline.

Avoid any clothing shapes that hide the curve of your waist or any fussy styles that will draw attention to your bust, tummy or thighs.

  • Rectangle

If your shoulders, bust and hips are the same size without any defined waistline, then you are rectangle shaped. To create the illusion of a waist, choose something such as an unstructured jacket or a dress that has details around the hips or the bottom.

Avoid choosing something that has a detailed waist or clothing that will create a straight line such as a straight jacket worn with straight-legged trousers.

  • Inverted Triangle

If the measurements of your shoulders or bust are more than 5% bigger than your hips, your shape is an inverted triangle. On your bottom half, wear clothes that will make your hips look a little broader and keep anything that has detail the lower half rather than bold tops.

Avoid necklines that make you look larger on top or narrowing hemlines at the bottom such as pencil skirts or skinny jeans.

Of course, everyone is different, and there are a lot more body types than we’ve delved into here. In fact, a book titled The Science of Sexy by fashion expert Bradley Bayou details as many as 48 different body shapes. Once you know what your body shape is, you’ll find it easier to shop for clothes that suit you. Sites such as Ashleigh Plus Size have all of the information you need about how to dress to suit your shape.

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