4 Tips for Achieving Work Life Balance Against All the Odds


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So you’ve just finished another gruelling late shift at the office, fought your way home through a seemingly endless amount of traffic on your return commute, and are now staring blankly at your computer for a few precious minutes, before collapsing into bed and repeating the whole process again tomorrow.

For many ambitious people, managing to strike a good work-life balance isn’t just an abstract concern, but a very real, vivid, and ever-present issue.

Perhaps you’ve been steadily climbing the corporate ladder for years and feel that you have to go all out, all the time, in order to achieve your lofty career ambitions. Or maybe you’ve just been successfully scouted by a portfolio procurement recruitment agency, and are working around the clock to make a good impression at your new job.

Whatever the case may be, you find yourself feeling more and more like you have no time for your own personal life whatsoever, and you’re worried that the future is going to be nothing more than a long, drawn-out sequence of workdays ad infinitum.

Fortunately, there are various things you can do to try and improve your work-life balance. Here are a few tips to help you get started.

Use the 80/20 rule and focus on your most critical tasks for each day

Productivity gurus often talk about the 80/20 rule, also known as The Pareto Principle.

In short, this rule states that 80% of the positive results you experience in the workplace will come from 20% of the actions you take.

This principle seems to rest on mathematically sound ground, and typically applies to a wide range of different phenomena.

The great lesson of the 80/20 rule is the realisation and understanding that, at any given moment during the working day, you’re likely spending a very substantial chunk of your time on activities which will yield you few, if any, benefits.

While you’re almost certainly going to have to complete at least some of those generally “wasteful” tasks in your average working day, unless you’re an entrepreneur, you might still be able to improve your workplace efficiency quite dramatically, simply by identifying your core “20%” tasks, and making them the centre of your focus.

One of the great secrets of time management is that you need to focus your efforts as precisely as possible, so that they have maximum effect, rather than just wading through an endless list of undifferentiated “to-dos” and “maybes”.

The more efficient you can be in the office, the more time you can free up for your personal activities and pastimes.

Realise that everyone has the same number of hours in the day, and look for ways to be more time efficient

Laura Vanderkam, writing in her book “168 Hours: You Have More Time Than You Think”, does a very effective job of detailing how some extraordinarily productive people manage to juggle high-flying careers with family time, personal fitness, and assorted hobbies, side-projects, and educational pursuits.

The key takeaway message of the book is that all of us — from the most productive and successful to the least — have the same 168 hours per week at our disposal. No amount of wealth, success, or fame has ever won anyone a 25 hour day.

Keeping this basic truth in mind can serve as a very powerful reminder that the way we use our time is absolutely vital. Among other things, Vanderkam’s book includes anecdotes of people so dedicated to getting the most out of every spare moment, that they’ll take out their Kindle and read whenever they’re caught alone for a block of 5 minutes.

Use your time like the priceless resource it is. Instead of casually surfing the web over and over throughout the day, force yourself to read a book in those spare moments. Instead of spending every evening watching TV shows, spend a good few doing online courses.

Whatever it is you want to get done on your own time, make sure you’re dedicating as many of those spare minutes as possible, gathered here and there, to the task.

Begin waking up earlier

Waking up earlier is one of the great productivity hacks of the ages, and has been touted as a magic bullet for productivity by some of history’s most prodigious creators, thinkers, and doers.

Waking up earlier to get more out of your day is generally preferable to staying up later, for a variety of reasons. Firstly, morning hours are typically more energetic and productive than evening hours.

Secondly, morning hours are usually constrained by the fact that you’ll soon have to get to work, which means that they’re more likely to be focused and result in you actually doing things intentionally, as opposed to getting drawn away into a world of procrastination and inattention.

Even just waking up an hour earlier than usual can seem like an entirely new lease on life.

That extra hour can be spent working on your novel, undisturbed, getting your daily workout in, reading your favourite novel, working on your side hustle, listening to that new album everyone’s recently been telling you about, or planning a great family outing for the weekend.

Work on optimising your energy levels

No matter how good you might otherwise be at organising your time, if you don’t take steps to optimise your energy levels, you should expect to find that, sooner or later, your plans just go off the rails.

There’s little good in trying to get more free hours in your day by cutting out sleep, but this is exactly what many people do.

Yet you’re far less likely to enjoy your free time, to feel positive about life, or to be productive at work, if you’re constantly, chronically sleep deprived.

The same applies for skipping meals, or doing anything which drags down your overall daily energy levels.

Focus on improving your health, and focus on improving your energy levels, day by day. You’ll find that all your free time goes a lot further when your vitality is high.

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Six Super Smart Things Your Small Business Needs To Spend Money On

Anyone who starts out in business needs to make a plan. Most people still go for the traditional business plan to take their business from an idea to something amazing, and it’s those people who go that route that get somewhere. It’s not easy to start a business. You don’t just wake up one morning and think that today’s the day to get the idea in your head out into the world. As much fun as that would be, it just doesn’t work that way. Businesses are complex and varied, and most of those first-time ventures fail within their first five years of starting out. No one who is going out of their way to start a business wants to think that way, but it does happen and it’s important to know the statistics for failure from the get-go, so that you keep those feet on the ground. No matter which way you look at it, starting a business is a huge challenge and you should be as ready as possible for that challenge from day one. It’s too hard to really pin down the reasons that so many businesses fail, because it’s so individual to each business type. The one thing that is very common among businesses that don’t stand the test of time, though, is the lack of cash that they invest in themselves. If a business isn’t spending their money in the right way, they’re not going to do well. A lack of cash all around is not a good thing, but you can do well with the limited resources that you have if you are funnelling them toward the right things.

So, with all that in mind, here are six smart ways to invest your business cash so that you can be the success that you’ve been envisioning that you could be.

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Invest In… Design.

Most of the time, businesses underinvest in their design. It’s not just graphic design or logo design that they fail to invest in, but their website design. Some businesses believe that the design is just not important and it’s a waste of money to spend time on pretty colours and prettying up the company website. Unfortunately, any business who thinks this way is simply not going to succeed. People judge a book by its cover. They judge a logo by the colour and the style. It’s up to you as a business to understand that people want to fall in love with a product by the way it looks as well as what it does. Invest your cash in the right company who can look after the way your products, graphic design and logo all look. You’ll have a far better reputation for doing so.

Invest In… Marketing.

This should run hand in hand with your design investment, because the way you market your business could be very visual to customers and clients. Marketing is massively essential to the success of your small business, and if you’re not investing in it then you’re doing something wrong. Think about how you want your business to appear to the public, then think about having your SEO by Creed Marketing and your social media managed properly. Think about how you want to reach your customers by demographic and invest your money in the right avenue. Know your target audience and adjust your marketing budget accordingly.

Invest In… Technology.

We all love the way that the digital world is unfolding, especially if you are a small company who hires mainly remote workers. being able to connect outside the four walls of the office on any platform and at any time of day is a privilege that your business is lucky to be aware of. Technology is a very valuable investment of your business cash and if you’re not keeping up to date on the technology that your company could be using, you’re making a fatal mistake. It’s not a place you want to cut corners or save your money, so don’t.

Invest In… Financial Management.

If your company outsources anything, it should be your accounting services. Many small businesses start off by outsourcing the main departments of themselves so that they can save money on overheads, but even when you inevitably grow into a bigger company, you can’t afford to be cheap when it comes to finances. Reducing business waste increases your efficiency, and if you are optimizing the services of a good accounting firm, you are using your cash in the right way.

Invest In… Legal Advice.

One of the things that a lot of small businesses owners don’t think about is the merits of a good legal team. However, when you have a good law firm on your payroll you’re protecting yourself from a myriad of legal issues, with advice waiting for you at the end of the telephone. If you can afford it, a retained lawyer on staff is not a bad idea and can be a very good thing for your business. Make sure that you can afford it by keeping it in your budget.

Invest In… Business Insurance.

There is more than one type of insurance that you should have as a business, and so you should ensure that you invest in those insurances. It’s important that you know which insurances your business should have and while you may roll your eyes at the suggestion of other insurances for your company, don’t. You need to ensure that you are covered for when things go wrong, and if you aren’t investing in insurance you will not be covered.

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When you are in the planning stages of your business, you may not think about the way that you can invest your cash like this. Some people prefer to save and not spend. However, the more you invest in your company, the better your company will do. start by investing in you so that you can invest elsewhere later on. Investments make your business successful, so do it wisely.

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Smart Investments for Your Small Business

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Running a small business takes a whole lot of effort. You have so many different areas of operation to focus on in order to keep things up and running and to ultimately make some profit – from market research to product design, manufacturing and development, and marketing. However, once things are sailing smoothly, you can start to focus more time and energy into alternative areas of business progression or outside investments that can be used to generate more funds for your disposal. So, when that time comes, here are a few smart investments that you should seriously consider making for the sake of your company!

A Vehicle

Every small business owner should have a reliable vehicle. After all, you’ll find yourself having a lot of places to be! You’ll have to attend meetings, conferences, trade shows, exhibitions… all sorts. The easiest and most convenient way to get to all of these events? Driving. It’s fast, you can pull up directly outside your destination, and you don’t have to rely on strict timetables. Now, you don’t necessarily have to purchase your vehicle outright. Instead, you can take out a loan through a comparison site like https://auto.loan/ and pay the sum back in regular instalments! Once you’ve sorted out your finances, it’s time to start searching the market for the right vehicle to actually invest your funds into. It should be smart and professional to create a good impression when you arrive to places, but it should also be reliable, safe, and affordable.

Stocks

Stocks and shares tend to either be a personal investment or something that people engage with as a full time career. However, this area of the market is also something that business professionals should engage with too. After all, if you are making extra money in any aspect of your life, you have more cash spare to invest into your company. Now, the phrase “stocks and shares” can be intimidating in and of itself. It’s not a subject that the majority of us are actively taught about during our education, and the figures and graphs that come hand in hand with the topic can make us feel like we could never possibly understand the business without specialist training. However, once you’ve moved past the jargon, you can grow to see stocks and shares as a relatively accessible market and a simple way to make potentially significant amounts of money. Stocks are an intangible purchase. Standard stocks give you a share of a given business. Dividend stocks entitle you to a share of the given business’ profits. If the value of the business you’re investing in goes up, so will your stocks or the payments from their profits that you receive. If the value of the company goes down, so does the amount that you earn. You just need to monitor the market and buy and sell up at the right time. With a little practice, this will come naturally!

These are just two different areas that you should seriously consider investing in if you’re a small business owner! So, consider them and invest sooner rather than later!

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3 Bits of Truth You Don’t Often Hear about Being an Entrepreneur


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There are probably millions of books, blogs, video lectures, and other assorted guides about just what it takes to be a successful entrepreneur.

Some will tell you about the importance of prioritisation and time-management, while others will emphasise that there’s simply no such thing as a replacement or substitute for good-old-fashioned hard work. Others, still, will tell you that you can enjoy a passive income and travel the world, by working smart and exploiting tools such as the internet in your favour.

It may be asked, what kind of business do you want to start? To which the answer may be, I want to set up a Vauxhall garage near me in a modern, stylish building. Or you may answer that you want to run a successful affiliate marketing business.

To a surprising degree, the same rules apply to whatever business you’re establishing.

But there some essential truths about being an entrepreneur that are less often talked about. Here are a few of those.

Slow and steady wins the race

The most fashionable view about being an entrepreneur is that you’ve got to constantly grind, putting in as many hours as humanly possible, and then some, and leaving nothing on the table.

Each day, so the idea goes, is a sprint, and you’ve got to feverishly pack in as much activity as you can before burning out.

Hard work is, of course, necessary for entrepreneurial success. But burning yourself out is no way of achieving a good long-term outcome in your professional life.

What’s more, entrepreneurship is a marathon, not a sprint. It’s not about massive bursts of creativity, but about balanced, consistent work and application day after day.

In other words, slow and steady wins the race.

The money almost certainly won’t roll in fast

Many people begin an entrepreneurial venture because they’ve finally had it with their day job, and have decided to switch to a radically different lifestyle.

In many cases, people will actually quit their day jobs before even beginning their entrepreneurial adventures, because they anticipate making a living in a hurry if they’re “hungry” enough.

This is a bad idea, to say the least. While “hunger” may help keep you motivated to work, it’s almost guaranteed that the money won’t roll in fast with a new business. These things take time, and work, and in the meantime, you may well go “hungry” in a more literal sense than you planned.

Start your business as a side-hustle, and make it full-time when you’ve already got a foothold.

Paying attention to your health and wellness will make you better at your job

Living on a diet of crackers and sleeping 3 hours a night may sound like dedication, but it also looks a lot like stupidity.

As an entrepreneur, your health isn’t just a luxury. It’s a vital resource for your professional success. Do you think it’s better to work 20 hours a day with severe brain fog, or 10 hours a day with a razor sharp mind?

Eat properly, rest properly, exercise, and take care of your health if you want to be at the top of your game.

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Signs That It’s Time To Hire Your First Employee

Hiring your first employee can be incredibly scary, but when the time is right, you’ll usually know. It doesn’t matter how scary the idea of having another mouth to feed is, you’ll need them there for a number of reasons.

If you’re still fighting with the idea of having an employee on board, here are some signs that it’s something you probably need to do pretty soon.

You Have To Turn Down Work

If you’re having to turn down work, then this is a huge sign you need to hire your first employee. Of course, you should pay attention to the season. There are times certain businesses get quiet, so if you’re in quiet season and you’re still getting a ton of orders, hiring should be pretty safe. Making sure this isn’t just a fluke or a really good week is important.

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You Don’t Have Time To Think About Growing Your Business

If you’re running around so busy that you barely have time to think about growing your business, then you have a problem. You should be able to spend a decent portion of your time thinking about how you’re going to grow your business. If you’re the only one running the show, you can’t grow. Looking at sites like Pure Staff can help you to get the staff you need quickly. However, you can also consider looking at freelancers online so that you have less responsibility if it turns out you don’t need them in the long run.

You’re Getting Complaints From Customers

Complaints from customers mean that something has to give. If you’re so busy that you’re getting orders wrong or skimping on service quality, you need to bring in some help. Making mistakes won’t help your business reputation in the long run.

You Can Afford It

Take a look at your finances. You may need to cut back on a few things, but could you afford to hire? Providing you have thought this through properly, a new hire could help you to make more money in the long run, which is of course what you’re aiming to do.

You Know You Need A Specialist

If you need a specialist, you’re going to have to bite the bullet and hire one. You can teach yourself to do a lot of things online, but it’s unlikely you’re going to be able to teach yourself a specialist skill at the level you need to be at. Maybe you need a developer, or somebody with a lot of knowledge in a certain area.

You Struggle To Have Time Off

Not having time off could lead to mental and physical burn out. If you struggle to have time off, then it’s definitely time to bring in some help so you can have a breather.

Is it time to hire your first employee? Leave your thoughts below. Hiring your first employee comes with a list of responsibilities, but it could help your business to become even better and grow like never before.

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Utilising The Benefits Of Student Business

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It’s no secret that students often have a lot of free time. With long holidays, lots of days off, and loads of time to spend with friends, the work you have to do is hard, but it doesn’t take up everything you have. Most people will use it for entertainment and social activities, and this makes sense. Of course, though, taking a slightly different approach can often yield some very positive results. To help you out with this, this post will be exploring some of the key benefits of running a business during your studies.

Control: Having control over your time is very important when you’re at school, as you will have to be able to drop things to do work when times are getting busy. Most normal jobs won’t give you this luxury, instead dictating when they want you in, and expecting you to respond to the call of duty. Running a venture of your own can give you full control over your time, while also giving you the freedom to work on projects which you enjoy. This makes it a lot easier to focus on the right jobs at the right times.

Early Experience: Depending on the course you’re studying, this sort of approach could give you an excellent chance to get a head start over your classmates when it comes to experience. Employers will be impressed to see someone who has already worked in the industry, especially when you’ve started the business yourself, and it doesn’t matter if the venture failed. There is a limit to this, though, and you should only talk about attempts which lasted for more than a month or two.

Boosted Learning: Along with giving you things to add to your CV, having a small business can act as a powerful learning tool. Not only will it teach you how to run a company, but it will also give you knowledge related to your field, too. A lot of people taking this approach will notice a sharp increase in their grades, despite the fact that they are working long hours, and this makes it well worth it from this point of view alone.

Extra Income: Finally, as the last benefit to consider, earning money while you’re studying could be a big boon, especially for those on limited incomes. Giving you the chance to use companies like Fortis Student Lettings rather than campus accommodation, along with loads of other opportunities, the extra thickness to your wallet will be very noticable. Of course, though, being a student isn’t just about luxuries. This could also be a great help when it comes to affording things like books.

Hopefully, this post will inspire you to start working harder on the time you put into your student business. An approach like this can often be a great idea when you’re starting out in education, but some people will want to consider giving it a break as they get into their later years and their course gets harder.

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Why a Vinyl Cutting Business Could Be For You

Are you looking for a change of business or just something to ignite that passion for designing and creating new things?

Have you ever heard of the wondrous thing known as a vinyl cutting machine? Perhaps you have recently purchased one and are curious as to what you could do with it or maybe you are simply looking for a great business idea.

First things first, what exactly is a vinyl cutting machine? It’s a small machine that can transform regular items around you into artistic products and items of value. As the rather self-explanatory name suggests, it can be used to cut flexible and practical sheets of vinyl into whatever shapes you like. As well as vinyl though, it can also be used to cut a number of other fabrics and materials too.

There is real potential to make a profit if you start a vinyl cutting business. In the following post we will look at some of the extremely cool things you can do with one of these great machines.

Design Clothing and Apparel

All you need is a plain jersey, t-shirt or some other type of apparel. Along with a heat press to set whatever graphics and designs you make using your vinyl cutter onto the t-shirt you can create bespoke and unique products to sell.

Stickers and Signage

You can also use a vinyl cutter to make a wide array of different stickers and signage. You could either make a batch of pre-determined stickers and signs or offer the service of making signs and stickers to fulfil customer orders.

Painting and Woodworking

If you are a dab hand with carpentry and are looking for interesting ways to add a touch of flair and commercial appeal to your creations, you could use a vinyl cutter to cut some fabric to cover that pencil box or trinket box you have made.

Make Wall and Ceiling Decals

another great use of a vinyl cutting machine is designing and making decals that can be sold to stick to your customer’s walls or ceilings or even bathroom tiles. You could figure out who your target audience is and identify the shapes and styles to create decals in.

Make Calendars

Calendars are highly profitable products and can be easily created to target a specific group of your target audience. Everyone likes to stay on top of their day to day life and keep everything they do and with who, organised. You could create a whole selection of different calendars designed to target different people.

Greeting Card Designing and Making

Greeting cards are always needed and if you have a quirky concept or are just really good at vinyl cutting, you could use the vinyl cutter to design and make greetings cards. If you can hit upon styles and themes your audience love; you will be more likely to see a return on your investment quickly.

Protect Your Electronics and Gadgets

You know when you bought your current smartphone, tablet or even widescreen television or laptop and it had that protecting covering that kept it safe from dirt, acids and other dirt and grime? With a vinyl cutting machine and a supply of silkscreen labelling you can create these handy and protective coverings. These are always useful for people looking to reapply protection to their devices or even if they are looking to sell them and want to give them more of a professional layer of protective coating.

As you can undoubtedly see from the above, there are many cool and interesting things you can do with a vinyl cutting machine. This opens up a world of opportunities to either expand an already existing business you may have currently, or to start a completely new venture – especially if you are looking to break out from the rat race and start working for yourself.

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Is Work Life Balance For Entrepreneurs A Myth?

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Work-life balance is a hot topic as more and more of us come to realise the insidious effects of stress on our mental and physical wellbeing. For a whole generation of people, achieving some kind of synergy between a focused career and a fulfilling personal life is now more important than other motivators such as status and job title. In fact, it’s a big driver behind why many choose to go it alone and set up a business, and yet, becoming a entrepreneur, at least initially, generally means less free time. As you work to establish your business and before you can employ other people, your time and energy becomes pretty stretched. But the idea that running your own business and being able to decompress are incompatible isn’t true. Achieving a balance doesn’t have to be impossible. There are ways that you can combat stress and try to keep things in balance, with a few simple tricks to make sure that you get the time away from the grind that you need and that ultimately will help you to run a better business!

Set Your Hours

It’s a simple thing but something we tend to forget in today’s always-on, twenty four hour culture, when our emails are constantly calling for attention. Combat the low-level pressure by setting working hours that work for you – and being strict about sticking to them. If you let work seep into every area of your life, things can quickly get or if hand, and before you know it, you’re heading for a burnout. Better to set your working times and then give yourself permission to switch off outside of those times. There’s very little that won’t actually wait a few hours while you get some downtime. Many find that doing a split working day allows them to feel like they are more contactable while also factoring in some time away from the desk.

Make Time For Hobbies

Hobbies may seem trivial when you’re trying to get a business off the ground, but actually having a more relaxed focus in your life can be incredibly valuable, helping you to let off steam. Even better if you balance a sedentary desk job with some exercise that you enjoy – whether that’s fitting in an early morning run, or getting some practice in with your taylormade m4 driver on the fairways. If you have a creative hobby like painting or music, that can also benefit your business by encouraging you to think laterally. Think of your hobby as an asset that encourages diverse and adaptable skills rather than time away from work.

Schedule In Your Priorities

Have a recurring intention to spend more time with your family, but find yourself forgetting or blowing out plans when a work commitment comes up? Use the power of scheduling for every aspect of your life. Put family occasions and hang-out time in the diary, just as you would a business meeting, to ensure that you factor in time for them and don’t get double-booked. An app like Google Calendar can help you to share dates with family, social circles and work contacts all in one place.

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New 3 Golden Opportunities To Help Your Business Look Fantastic

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Businesses are odd things. Not only are they intensely competitive and increasingly try to undercut one another, but they are nothing if not reliant on the impressions that their audience has of them. This strength and vulnerability in equal measure can be quite interesting to reflect on when you take a step back. As a new business stepping onto the scene, it can be very tempting to try and reduce your business vulnerability to a profound degree, as obviously stepping forward with the strongest footing is always superior to the alternative.

There are better and worse methods of doing this. In this article,, we’d like to share with you three golden opportunities to help your business look fantastic. It’s amazing how a little community and customer support can help you in the early days. With this list, taking care of that should be a breeze.

Excitement & The Brand Of The Future

It’s important for your business to seem as though they have the future in mind. When it comes to investing or purchasing from a business, many customers want to know that they are making the forward-thinking choice. This comes from what products you sell to what brands you are associated with. It goes from what exhibition stand contractor you use to custom design your own show at an Expo later this year to what real utility you might have in the long term. positive reactions to both of these increase excitement among your audience and helps you seem like the brand of the future. Not bad.

Care & Social Good

Businesses taking part in social good can not only increase their bottom line, but do well as a result. For example, consider the business that helps children eat with every purchase. This shows you are committed to making the world a better place, and not only that, you put the keys to achieve this in the purchasing power of the customer. It might sound like a relatively scammy and gross method of doing things, but it depends how honest you are, and how transparent you’re willing to be. Even if you’re profiting, so is someone less fortunate than you. In these instances, pays to keep:

Transparency & Future Goals

When you are transparent, you seem confident. People know that they can trust you because you might divulge information about your profitability, and how that affected your good work. It might be showing your future narrative for how the firm will work in the next 3 – 5 years. It might be adjusting your mission statement and ensuring you know what it means, as does your staff.

This also goes for in-house. During intense order loads, it can pay to stay upfront in advance for the need of overtime – this way it doesn’t feel like you’re springing it upon them unannounced. It might be that you continually express how your products will be supported for a time in their life, allowing for trustworthy purchases from the majority of the market.

With these simple guiding opportunities, you can resolve most business PR issues and instead, operate with a healthy audience at your side.

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8 Ways To Deal With A Difficult Customer

 

 

All businesses have their fair share of difficult clients, and most often you have to deal with these clients on the phone. In this post, we discuss how to deal with those difficult clients over the telephone.

  1. Listen to Them

This is crucial. When you really listen to your callers and what they are telling you, you show concern while also gaining insight into the issues they’re having so you can in turn find the right solution. Try to avoid talking over your customers.

  1. Offer Validation to Callers

Often, the person getting mad at you on the phone just wants you to understand that they’re upset for a valid reason. Don’t talk down to your customers, rather let them know you understand and you are going to find a solution. Often, your staff may be hurried or stressed and unable to provide calm validation. This is where the help of a call answering service can be the ideal solution. The service can not only ensure the calls get to the right people, but can also handle your callers calmly, professionally, and offer them the time on the phone they need.

  1. Always Be Pleasant

Take the time to practice your tone of voice. The more experience you have handling clients, the more proficient you will become. Try to train yourself to maintain a calm and pleasant tone, no matter what the caller may be saying to you.

  1. Discover the Root of the Issue

As you are listening and gathering information from your caller, you can begin to determine what the root of the issue may be, and this is vital. Once you have figured out the root cause, you can solve the issue and end the call on more positive terms.

  1. Offer Several Solutions

Always express an apology for the problem the caller is having. But, you can’t keep apologising. Give your caller a single, clear solution if there is one, but aim to offer a variety of solutions for a difficult issue so that the caller can decide for him or herself how they want to proceed. We all like to have options.

  1. Try Not to Keep Your Customer Waiting

If it’s possible, try to back avoid placing your caller on hold as this is likely to irritate them even more. If you do need to check something in order to find a solution, try to do so while they are on the line, if you can.

  1. Always Be Honest

It’s only natural when we’re being yelled at to tell the caller what they want to hear and try to get off the phone quickly. If you can’t figure out what the issue is, he or she is only going to keep calling or take their business to your competitor. The caller needs a valid solution, so tell them what you know, be clear and honest and if you don’t have a solution, say so. Just be sure to reassure them that you will find an answer for them.

  1. Show Empathy

Even if the person is a complete stranger, and you’re not personally involved with the issue, you can still show them empathy and help to calm them down.

A difficult caller is a difficult situation. Use these tips to deal with your next difficult customer.

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