Virtual receptionists are currently being used globally, and when you consider how they can help a business, it isn’t at all surprising. Whatever the industry or location, having someone to answer every call professionally is absolutely essential, and with a medical clinic, the need is just as important, if not more so. It’s a sad fact of life that unanswered calls equal lost business opportunities, and for a medical practice, this could literally be the difference between life and death, not to mention the amount of new business a potential client might have brought with them, had their initial call been answered.
When a patient arrives at a clinic, the first stop is the reception desk where their details will be given and the receptionist will then search for their file, which, of course, takes time. Add to that the fact that there are many patients waiting for the same reason and you have a scenario where the poor receptionist simply cannot cope. No one has more than one pair of hands and dealing with a person face to face takes precedent over a call, and this is exactly the reason why a clinic needs the services of a virtual reception provider.
How does a Virtual Receptionist Service Work?
Digital technology allows for the person answering the phone to be located anywhere in the world, and as soon as a call comes in, the professional receptionist answers on the client’s behalf. The receptionist would be fully briefed on the client company’s business and will answer any call within 5 seconds which effectively means that no call will ever be missed. Image is pretty much everything in business, and with a courteous and professional response for every call, the business owner can be confident that their customers are always impressed with the very high level of service. Refer to an excellent article that highlights the benefits of using a virtual receptionist for all your business calls.
The vast majority of incoming calls at a medical clinic would be to make an appointment, and with a cloud based weekly schedule, the virtual receptionist can easily do this without having to refer to the clinic, as updates are instant. It is normal for a patient to save all their questions for the medical practitioner, which means the virtual receptionist doesn’t need to be too knowledgeable regarding medical procedures.
Highly Competitive Industry
The medical care industry is highly competitive and if a person calls a clinic and does not get an instant reply, they are likely to Google search and simply call another clinic, and you would never know that you are losing business. Enlisting the help of a virtual receptionist provider will ensure that you never lose business due to an unanswered call, and with a cloud based calendar, the virtual receptionist can take bookings with confidence.
It might be that there are only certain times when your receptionist had her hands full, and by setting up a call overflow answering service, your regular receptionist can answer the majority of calls and only use the service when things are busy, which means you are only paying for the service when you actually use it.